Frequently Asked Questions (FAQs)
General Questions
1. What is Brownskin Beaute?
Brownskin Beaute is a beauty brand offering premium cosmetic products designed to enhance natural beauty and confidence.
2. What products do you sell?
We offer a range of beauty products including lip gloss, lip liner, lip sculpt, glitter gloss, foundation and other cosmetic essentials.
3. Are your products suitable for daily use?
Yes, our products are formulated to be lightweight, comfortable and suitable for everyday wear.
4. Are your products suitable for all skin tones?
Yes, our products are designed to complement various skin tones.
5. Where is Brownskin Beaute based?
Our business is located in Bukit Mertajam, Pulau Pinang, Malaysia.
6. Do you have a physical store?
Currently we operate mainly online through our website.
7. Are your products authentic?
Yes, all products sold on our website are authentic Brownskin Beaute products.
8. Do you restock sold out items?
Yes, we restock our products regularly depending on availability.
9. Can I collaborate with Brownskin Beaute?
Yes, please contact us if you are interested in collaborations.
10. How can I contact customer service?
You can contact us through WhatsApp or the Contact Us page on our website.
Orders & Purchases
11. How do I place an order?
Browse our website, add products to cart and proceed to checkout.
12. Do I need an account to order?
No, you can checkout as a guest.
13. Can I cancel my order?
Orders can only be cancelled before they are processed.
14. Can I modify my order after payment?
Please contact us immediately if you need to change your order.
15. Will I receive an order confirmation?
Yes, you will receive an email confirmation after placing an order.
16. Can I order multiple items?
Yes, you can add multiple items to your cart.
17. How do I know if my order was successful?
You will receive a confirmation email and order summary.
18. What if I entered the wrong shipping address?
Contact us immediately so we can assist before shipment.
19. Can I order products as a gift?
Yes, our products make great gifts.
20. Do you offer promotions or discounts?
Yes, we occasionally run promotions on our website.
Payment (HitPay)
21. What payment methods do you accept?
We accept secure online payments via HitPay.
22. What is HitPay?
HitPay is a trusted payment gateway that allows secure online transactions.
23. Can I pay using FPX?
Yes, FPX bank transfer is available via HitPay.
24. Can I use credit or debit cards?
Yes, credit and debit card payments are supported.
25. Is my payment information secure?
Yes, all transactions are protected through HitPay’s secure system.
26. Will I receive a payment receipt?
Yes, you will receive a receipt after successful payment.
27. Why did my payment fail?
Payment may fail due to bank issues or insufficient funds.
28. Can I try payment again if it fails?
Yes, simply repeat the checkout process.
29. Do you store my payment information?
No, payment details are securely processed through HitPay.
30. Can I pay using international cards?
Yes, depending on HitPay support.
Shipping & Delivery (EasyParcel)
31. What courier service do you use?
We ship orders using EasyParcel.
32. What is EasyParcel?
EasyParcel is a courier platform that connects to multiple delivery partners.
33. How long does shipping take?
Delivery usually takes 1–5 working days depending on location.
34. Do you ship nationwide?
Yes, we ship throughout Malaysia.
35. Do you offer international shipping?
Currently we focus on local delivery.
36. How much is shipping?
Shipping fees are calculated at checkout.
37. When will my order be shipped?
Orders are usually processed within 1–2 working days.
38. Will I receive a tracking number?
Yes, a tracking number will be provided once shipped.
39. How do I track my order?
You can track your parcel using the EasyParcel tracking link.
40. What if my parcel is delayed?
Please contact us and we will assist you.
Returns & Refunds
41. Do you accept returns?
Due to hygiene reasons, opened cosmetic products cannot be returned.
42. Can I return unopened products?
Please contact us for assistance.
43. What if I receive a damaged item?
Contact us within 24 hours with photos.
44. Do you offer refunds?
Refunds are subject to approval.
45. Can I exchange products?
Exchange requests depend on the situation.
46. What if I received the wrong product?
We will assist you with replacement.
47. How long does refund processing take?
Refund processing may take several working days.
48. Do I need proof for return claims?
Yes, photos or videos may be required.
49. Can used products be returned?
No, used products cannot be returned.
50. Who pays for return shipping?
Depends on the case.
Products & Usage
51. Are your products long lasting?
Yes, our formulas are designed for long lasting wear.
52. Are your lip gloss products sticky?
No, they are lightweight and comfortable.
53. Do lip liners help define lips?
Yes, they enhance lip shape and definition.
54. Can lip gloss be layered?
Yes, it can be layered over lipstick or lip liner.
55. Are the products suitable for beginners?
Yes, they are easy to use.
56. Are your products cruelty free?
We aim to produce ethical beauty products.
57. How should I store cosmetics?
Store in a cool and dry place.
58. Do lip gloss products contain shimmer?
Some variants may include shimmer.
59. Can lip liner be used alone?
Yes, it can be worn alone for a matte lip look.
60. Do you provide shade descriptions?
Yes, product descriptions include shade details.
Account & Website
61. Do I need to register to shop?
No, guest checkout is available.
62. Can I create an account?
Yes, you can create an account for faster checkout.
63. Can I save my order history?
Yes, with a registered account.
64. Is the website secure?
Yes, the website uses secure encryption.
65. Can I browse on mobile?
Yes, our website is mobile friendly.
66. Can I reset my password?
Yes, through the login page.
67. What if the website is not loading properly?
Try refreshing or clearing browser cache.
68. Do you offer customer support online?
Yes, through WhatsApp or email.
69. Are product images accurate?
Yes, we aim to show accurate product photos.
70. Can I subscribe to updates?
Yes, you can subscribe for promotions and updates.
Promotions & Marketing
71. Do you offer discount codes?
Yes, occasionally.
72. Where can I find promotions?
Promotions are announced on the website.
73. Can I combine multiple discounts?
Usually only one discount can be applied.
74. Do you offer seasonal sales?
Yes, during selected campaigns.
75. Do you have bundle deals?
Yes, sometimes we offer bundle promotions.
76. Do you offer free shipping?
Free shipping promotions may be available.
77. Can I use vouchers?
Yes, if applicable.
78. Do you have loyalty rewards?
Future loyalty programs may be introduced.
79. Do influencers work with your brand?
Yes, we collaborate with influencers.
80. Can I become a reseller?
Please contact us for reseller inquiries.
Customer Support
81. How fast do you reply to enquiries?
We try to respond within 24 hours.
82. Can I contact via WhatsApp?
Yes, WhatsApp is available.
83. What information should I provide for support?
Please include your order number.
84. Can I ask about product recommendations?
Yes, we are happy to help.
85. Do you offer beauty advice?
Yes, we share tips occasionally.
86. Can I request product restock notifications?
Yes, contact us for updates.
87. What if I received incomplete orders?
Contact us immediately.
88. Can I request bulk orders?
Yes, bulk orders may be available.
89. Can businesses collaborate with Brownskin Beaute?
Yes, please reach out to us.
90. Do you respond during weekends?
Response time may vary.
Miscellaneous
91. Are your products tested?
Yes, they go through quality checks.
92. Are ingredients listed?
Yes, ingredients are listed when applicable.
93. Can I use products with sensitive skin?
We recommend checking ingredients first.
94. Do products expire?
Yes, cosmetics have shelf life.
95. Can I store lip products in hot environments?
Avoid excessive heat.
96. Are packaging materials safe?
Yes, we use cosmetic grade packaging.
97. Do you launch new products?
Yes, we regularly release new items.
98. Where can I see tutorials?
Follow our social media.
99. Can I review products?
Yes, we welcome customer reviews.
100. Why should I choose Brownskin Beaute?
Because we focus on quality, comfort, and elegant beauty products designed for confidence.