Shipping Policy

Last Updated: 2026

Thank you for shopping with Brownskin Beaute. We are committed to ensuring that your orders are processed and delivered efficiently. Please review our shipping policy below for information regarding order processing, shipping times, and delivery.

1. Order Processing

All orders placed on our website will be processed within 1–2 working days after successful payment confirmation.

Orders are not processed on weekends or public holidays. Orders placed during these periods will be processed on the next working day.

Once your order has been processed, it will be prepared for shipment.

2. Shipping Method

All orders are shipped using courier services through EasyParcel.

EasyParcel works with multiple courier partners to ensure reliable delivery across Malaysia.

Once your order is shipped, you will receive a tracking number to monitor your parcel.

3. Delivery Time

Estimated delivery time depends on your location:

West Malaysia (Peninsular Malaysia)
1 – 3 working days

East Malaysia (Sabah & Sarawak)
3 – 5 working days

Delivery times may vary depending on courier operations and external factors.

4. Shipping Fees

Shipping fees are calculated automatically during checkout based on:

  • Delivery location

  • Parcel weight

  • Courier service selected

Any applicable shipping promotions will be displayed during checkout.

5. Tracking Your Order

Once your parcel has been shipped, a tracking number will be provided via email or order notification.

You may track your parcel using the courier tracking link provided.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Brownskin Beaute will not be responsible for delivery issues caused by:

  • Incorrect address provided during checkout

  • Incomplete shipping information

  • Failed delivery attempts by courier

If you notice an error in your shipping address, please contact us immediately before the order is shipped.

7. Delayed or Lost Parcels

While we aim to deliver orders promptly, delays may occasionally occur due to courier service issues or unforeseen circumstances.

Brownskin Beaute is not responsible for delays caused by courier services, weather conditions, or other external factors.

If your parcel appears delayed, please contact us and we will assist you in checking the delivery status.

8. Contact Information

For shipping enquiries, please contact us:

Brownskin Beaute Trading (SA0528751-V)
47A Lorong Perda Selatan 2
Bandar Perda
14000 Bukit Mertajam
Pulau Pinang
Malaysia

Contact Person: Jaja Talib
Phone: 013-7826731
Website: https://www.brownskinbeaute.com