Return & Refund Policy

Last Updated: 2026

At Brownskin Beaute, customer satisfaction is very important to us. We strive to ensure every product delivered meets our quality standards. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

Due to hygiene and safety reasons, cosmetic products cannot be returned once opened or used.

We only accept return requests under the following circumstances:

  • The item received is damaged

  • The item received is incorrect

  • The item is missing from your order

Customers must notify us within 24 hours of receiving the parcel and provide clear photo or video evidence.

2. Non-Returnable Items

For safety and hygiene purposes, the following items are not eligible for return or refund:

  • Opened cosmetic products

  • Used beauty products

  • Items damaged due to misuse

  • Change of mind after purchase

Please ensure your order details are correct before completing your purchase.

3. Refund Policy

Refunds will only be considered after our team has reviewed and approved the return request.

If your request is approved, we may offer one of the following solutions:

  • Replacement of the damaged or incorrect item

  • Refund to the original payment method

  • Store credit (if applicable)

Refund processing may take 5–10 working days depending on your payment provider.

4. Payment Processing

All payments on our website are processed securely through HitPay.

If a refund is approved, the refund will be processed through the original payment method used during checkout.

Processing time may vary depending on the bank or payment provider.

5. Shipping & Delivery

All orders are shipped via courier services through EasyParcel.

Once an order has been shipped, delivery timelines depend on the courier service provider.

Brownskin Beaute is not responsible for delays caused by:

  • Courier service delays

  • Incorrect address provided by the customer

  • Failed delivery attempts by the courier

Please ensure your shipping details are accurate before placing an order.

6. Return Request Procedure

If you encounter any issues with your order, please follow these steps:

  1. Contact our customer support within 24 hours of receiving your order

  2. Provide your order number

  3. Submit clear photos or videos showing the issue

  4. Our team will review the request and provide further assistance

7. Contact Information

For return or refund enquiries, please contact us:

Brownskin Beaute Trading (SA0528751-V)
47A Lorong Perda Selatan 2
Bandar Perda
14000 Bukit Mertajam
Pulau Pinang
Malaysia

Contact Person: Jaja Talib
Phone: 013-7826731
Website: https://www.brownskinbeaute.com